Shipping times and costs:
- after payment confirmation, orders will be delivered in Portugal mainland within 1-3 days between 9:00 and 19:00
- Portugal islands and the Rest of the World deliveries will be determined according to geographical location
- shipping expenses will be invoiced together with the products (except if there is any promotion campaign going on)
- we recommend you choose an address that assures the products are delivered to you or someone you trust - from 9:00 to 19:00. It can be a work or public place
- the shipping company will contact you in case of any delivery issues at the time
- if the products are not delivered, the client will be contacted in order to reschedule the delivery.
RETURNS AND REFUNDS POLICY
Refunds and returned items must comply with our policies:
- if you want to change or return a product, you should email email@example.com identifying the invoice number
- to return an item, you should do so within 14 days after you received the order
- the returned item must be in perfect conditions and with no signs of use. It must be sent in the original package including all items it originally contained
- Narra does not take responsibility in case of items loss or damaged during the return process
- in case of return, the client will be refunded the product price
For any additional information, please contact us on firstname.lastname@example.org .